LameenTrack sells software subscriptions to schools. Payments are processed by Paddle, our merchant of record. This page explains trials, cancellations, and refunds.
Free trial
New schools get a 14-day free trial. No charge during the trial. Cancel before the trial ends and you pay nothing.
Cancel anytime
Cancel from the school billing page or by emailing help@lameentrack.com. Access continues until the end of the paid period already charged. Cancelling stops the next renewal.
Refunds
- First paid charge: if the school asks within 14 days of that charge, we refund it in full.
- After those 14 days: no refund for the unused part of the current period, except where local law requires one.
- Renewals: same rule as the period just charged.
Refunds are issued by Paddle to the original payment method. Timing depends on the school’s bank or card issuer.
How to request a refund
Email help@lameentrack.com from the school’s billing contact, with the school name and the Paddle receipt or transaction id. We reply within two business days.
Chargebacks
Contact us first so we can fix the charge. A chargeback opened without contacting us may lead to suspension of the school account while it is investigated.
Contact
Billing, refunds, and help: help@lameentrack.com.